Forgotten password

If you've forgotten your password, just enter your email address on the 'Forgotten your password' page, and we'll email you your password information. Then simply follow the instructions in the email to change your password.

Privacy promise

As a valued customer, protecting your privacy is extremely important to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When purchasing from QD Stores website, we collect some personal information from you (for example: your name, email address, payment address and details). All of this information is held on secure servers. QD Stores complies fully with all applicable Data Protection and consumer legislation, and will treat all of your personal information as fully confidential.

For us to serve you in the most efficient way, reputable third-party banking (including PayPal) handle our credit card transactions. We provide them with the information they require to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Your Transaction Security is a secure website

We realise how important it is to securely store any information that you provide. Qd Stores maintains the best levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

DID YOU KNOW you can tell whether a page is secure as 'https' will replace the 'http' at the front of the  in your browser address window.

To give you even more confidence in shopping online with QD Stores, our checkout process uses Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use these services, you must first register with the bank or other organisation that issued your card. To find out more:

Visit the Verified by Visa website

Visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa, Mastercard® SecureCode™ password is different from your account password. We don't have access to card issuer passwords.

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details by pretending to be a trustworthy source in an electronic communication.  We will never ask you to send any personal details via email. If we need personal details, we will always contact you by phone.  If you do receive an email claiming to be from QD Stores requesting this kind of information, please do not respond but let us know.

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