Terms & Conditions

Our Promise To You!

QD Stores promises to treat all of its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don't hesitate to contact us on 0344 770 0580 or email enquiries@qdstores.co.uk.

QD Stores have a network of stores across East Anglia, each stocking a wide range of items from leading brands and manufacturers. This enables us to purchase from the manufacturer in large volumes, achieving the best discounts possible, which we then pass on to you, giving you the customer the best possible prices. We operate a fully automated order, process and dispatch system that ensures orders received before 12noon GMT are dispatched the same day. Should you require any further details or advice on any of our products please CONTACT US.

We take pride in this web site and hope you enjoy your On-line shopping experience with us.



If you do not agree with any of the Terms of Use, please do not use this site.

QD Stores reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

This site is owned by QD Commercial Group Holdings Ltd, a U.K. company with a principal place of business located at:

Cherry Lane House
112 Barrack Street
Norwich Norfolk NR3 1TX.

Welcome to QD Stores Online
QD Stores provides our service to you subject to the following conditions. If you purchase online at http://www.qdstores.co.uk, you accept these conditions.

Customer Information - Terms of Sale
The following terms and conditions of sale constitute a binding agreement between QD Stores and its customers which applies to all purchases made on the QD Stores web site. The QD Stores web site is an e-commerce site wholly owned by QD Commercial Group Holdings Ltd. We remind customers that these terms and conditions do not affect your statutory rights. Please read them carefully, you may print a copy for future reference. By printing you agree not to change these Terms of Sale presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Making a Purchase
Ordering online from QD Stores is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards, we also accept payments from PayPal. Just add the required items(s) to your shopping basket and follow the prompts displayed. Your acceptance of these Sale Terms by clicking on the "confirm order" button represents an offer of contract from you only; it is not binding until accepted by us. Any errors or omissions in any sales literature, dispatch note, invoice or other documentation or any information issued by us from time to time shall be subject to correction without liability on our part. The responsibility is Yours for ensuring the accuracy of any order submitted by you, and for the giving of such information as is necessary relating to the Sale Terms and delivery, enable us to deliver the goods to the billing address notified by You. Your goods will follow accompanied by a dispatch note issued to you. 


Gift Cards

Gift cards are only redeemable against goods purchased at QD Stores. This gift card can also be redeemed against goods purchase in-store or online at www.qdstores.co.uk. This card cannot be used at any in-store café, restaurant or concession. This card cannot be exchanged for cash. No change will be given where a sales transaction is for an amount less than the balance on the card but the balance may be applied to future purchases. The gift card is valid for a period of 12 months from the card issue date. If the gift card  is not used within the 12 months from the date of issue, the card will expire and the balance will be forfeited. Gift card balance can be checked instore- just ask a member of staff on the till. Lost, stolen or damaged cards cannot be replaced so please look after this card just like cash. For full terms and conditions, please visit www.qdstores.co.uk/giftcards
Placing Orders
By our terms, you must be 18 or over to place orders (make a contract) with QD Stores. Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.


Retail selling prices include value added tax where applicable, at the U.K. standard rate. This is not a TAX invoice. We are constantly 'price checking' all major competitors to keep the prices low, to give you the customer great service and value.

Electronic Communications
When you visit QD Stores or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Accuracy of Information
QD Stores takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers however, errors may occur. If you require further information on products etc. we recommend you contact us on 0845 7700 580  or by email to enquiries@qdstores.co.uk where we will endeavour to answer your questions.


The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of rights. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. We welcome your comments regarding our merchandise and services, including our Internet site. However, any notes, messages, guest book postings, ideas, suggestions, or other material which you submit to QD Stores will become property of QD Stores and QD Stores shall be entitled to use any kind and nature of material which you submit for any type of use forever including in any media whether now known or hereafter devised, including for promotional and advertising purposes, without compensation to you of any kind.

You agree to indemnify QD Stores, it's respective shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable legal fees, resulting from your breach of any of these terms and conditions.

Material from www.qdstores.co.uk, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property QD Stores or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of QD Stores and protected by UK and international copyright laws. All software used on this site is the property of QD Stores or its software suppliers and protected by United Kingdom and international copyright laws.

Copyright Complaints
QD Stores and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email enquiries@qdstores.co.uk with your complaint.

Risk of Loss
All items purchased from QD Stores are made pursuant to a shipment contract. This means that the risk of loss and title for such items only passes on to you upon delivery by our chosen carrier.

License and Site Access
QD Stores grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of QD Stores. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of QD Stores.


You may not frame or utilize framing techniques to enclose any trademark, The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of QD Stores, its affiliates, and others, logo, or other proprietary information (including images, text, page layout, or form) of QD Stores -Online and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing QD Stores name or trademarks without the express written consent of QD Stores. Any unauthorized use terminates the permission or license granted by QD Stores. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of QD Stores so long as the link does not portray QD Stores, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any QD Stores logo or other proprietary graphic or trademark as part of the link without express written permission.

The material that you read in the QD Stores site is provided solely for entertainment, promotional, and commercial purposes.


Applicable Law
QD Stores makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U.K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise from the common carrier.

Any dispute relating in any way to your visit to a QD Store or to products you purchase through QD Stores shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate QD Stores intellectual property rights, QD Stores may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. QD Stores does not sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use QD Stores only with involvement of a parent or guardian. QD Stores and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content
All communication, being images, comments, suggestions, are to be emailed to enquiries@qdstores.co.uk


QD Win Christmas Free Prize Draw/Trolley Dash


Terms & Conditions


Please Note: By entering into this Free Prize Draw, Participants automatically accept its Terms & Conditions.


Terms & Conditions:
The Prize Draw is promoted by QD Commercial Group Holdings Ltd (The Promoter), Westbridge House, Holland Street, Hyson Green, Nottingham NG7 5DS.
The Prize Draw will be available to enter at the tills in all QD store branches from 10.00hrs Sunday 17th September 2017 until 16.00hrs Sunday 8th October 2017. Participants can also enter online at QualityDiscounts.com until midnight on Sunday 8th October 2017.
A Participant is defined as any person who agrees to enter the Free Prize Draw for the chance to win the prize of being a ‘QD Win Christmas’ Trolley Dash Contestant/or a QD Gift Voucher Winner.
The Prize Draw is open to all residents of the UK over the age of 18, excluding direct employees or agencies of QD Commercial Group Holdings Ltd or its group companies.
Store customers will be asked if they would like to enter the Free Prize Draw/or can ask to enter at the till of any QD store. Entries can also be submitted online at QualityDiscounts.com. No purchase is necessary to enter in-store or online.
Participants who agree to enter the Free Prize Draw will be asked to supply their email address. Participants without email addresses will be asked for their contact phone number instead. Provision of a valid email address or phone number constitutes the Free Prize Draw entry and acceptance of these associated Terms & Conditions.
Participants can also request a hard copy entry form in-store, or may be given a hard copy entry form to complete during busy periods at the till. Participants must deposit hard copy entry forms into the advertised collection box, normally situated behind the till, before the specified closing date.
For entries to be valid, the correct email address or contact phone number must be provided. For hard copy entries and online entries, all fields must be filled in correctly. Entries which are incomplete, without all the required information, incomprehensible, or are not otherwise in accordance with the Prize Draw Terms & Conditions are invalid and will be discounted.
The Promoter shall not bear any responsibility to notify Participants of incomplete entries or incorrect email addresses or phone numbers supplied or entered.
Only one entry is permitted per person, per day, in each store or via QualityDiscounts.com. Multiple entries received on the same day will be discounted and photocopies of forms will be disqualified.
Entries on behalf of another person will not be accepted and joint submissions are not allowed.
The Promoter accepts no responsibility for entries which are lost, delayed, misdirected, incorrectly entered or which cannot be delivered or entered for any technical or other reason. Proof of delivery into the QD store entry box is not proof of receipt.
The closing date for store entries is 16.00hrs on Sunday 8th October 2017. The closing date for online entries is midnight on Sunday 8th October. Entries received outside of this time period will not be considered.
If you have any questions about how to enter, or in connection with the Free Prize Draw, please email the Promoter at enquiries@qdstores.co.uk with ‘QD Win Christmas’ in the subject line.
The first randomly drawn 23 Participants will each win one ‘QD Win Christmas’ Trolley Dash prize.
As additional prizes, the next 230 randomly drawn winners will receive a share of £4,600 worth of QD gift vouchers. Online gift voucher codes or in-store gift voucher redemption codes will be supplied depending on the winner’s location and proximity to a QD store.
The Promoter reserves the right to provide an alternative prize of equal value should the advertised prizes become unavailable for reasons beyond its control.
The Promoter reserves the right to temporarily or permanently cancel, terminate, modify or suspend the Free Prize Draw and/or vary rules and associated Terms & Conditions without prior notice.
The Prize Draw for all prizes will take place by Friday 20th October 2017.
All winners will be chosen at random from valid entries received in accordance with these Terms & Conditions.
The Prize Draw will be performed by a random process in the presence of an independent observer.
The Prize Draw will be governed by English law and Participants to the Free Prize Draw submit to the exclusive jurisdiction of the English courts.
The Promoter’s decision in relation to the selection of prize winners is final; no correspondence will be entered into regarding the outcome of this Prize Draw.
All winners will be notified by email (or via phone for non-email address holding Participants) on or before Saturday 28th October 2017. Winners will have 7 days to acknowledge receipt before the prize is automatically forfeited without compensation and another winner may be chosen.
If the winner rejects their prize, or the entry is invalid, or in breach of these Terms & Conditions, the winner’s prize will be forfeited and the Promoter shall be entitled to select another winner.
Trolley Dashes will commence Monday 6th November. They will take place between 18.00hrs to 19.00hrs Monday to Friday only, excluding weekends.
Trolley Dash Contestants must be available to take part in a Trolley Dash at one of the 23 QD stores in the UK. The designated date and time of the Trolley Dash will be confirmed in writing/verbally when notifying the winner(s).
The person chosen as the Trolley Dash Contestant is the only person allowed to complete the Trolley Dash, except in extenuating circumstances. Any extenuating circumstances should be submitted in writing for consideration. Contestants wishing to submit extenuating circumstances can email enquiries@qdstores.co.uk with ‘QD Win Christmas’ in the subject line.
The Promoter may, at its sole discretion, offer any Contestants unable to make the designated date the opportunity to take part in a ‘QD Win Christmas’ Trolley Dash at a different QD store on an alternative date or provide the option of accepting an alternative prize of a £50 online gift voucher.
If the alternative prize of a £50 online gift voucher is chosen by the Contestant, this cannot be exchanged for cash or credit equivalent.
If the Contestant is still unable to accept the timings or conditions offered, or fails to attend the Trolley Dash on the date and time specified, the prize will automatically be forfeited without compensation to the Contestant.
By agreeing to enter the draw, Participants are aware of the nature of the Trolley Dash and the associated physical risks involved. The Participant agrees that he/she is physically capable of participating in the Trolley Dash and agrees to be solely responsible for their actions if they are drawn as a Contestant.
Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, The Promoter does not accept any responsibility for any loss, injury or damage suffered by any Contestant as a result of their taking part in the Trolley Dash. The Promoter shall not be liable for any recourse or claims as a result of any kind of physical, mental or other loss or damage suffered due to the Contestant’s involvement in the Trolley Dash.
The Promoter reserves the right to refuse any Contestant to participate in a Trolley Dash if they suspect the Contestant to be under the influence of alcohol or illegal substances. The decision of the Promoter will be final and the prize will automatically be forfeited without compensation to the Contestant.
The Promoter reserves the right to verify the eligibility (including but not limited to requesting written proof of age of any Prize Draw winner) and identity of any winner before the prize of the Trolley Dash is given to any Participant.

The Trolley Dash prize consists of a 1 minute (60 seconds) Trolley Dash. This entitles the Contestant to free shopping for 1 minute in the selected QD store, on the time and date specified by the Promoter.
The Trolley Dash will take place in the designated store’s Christmas departments (including both food and non-food related). The Contestant will be informed of the rules, including any excluded areas/aisles or products before the time commences.
In the event of any dispute regarding the rules, conduct or the results of this Free Prize Draw, the decision of the Promoter will be final and binding.
Within the allotted time, the Contestant will place as many items as possible in their trolley.
The Contestant may take a maximum of 2 of any particular item.
The Contestant must start the Trolley Dash at the designated start point, stay within designated aisles, and finish at the designated checkout point once the 1 minute has elapsed.
The Contestant will be alerted after a 30-second interval has elapsed.
The Contestant can fill one trolley only. All items must be placed inside the shopping trolley to be included in the final prize.
Products collected during the Trolley Dash cannot be exchanged for replacement products, cash or credit equivalent.
Any items that are broken or damaged by the Contestant during the Trolley Dash will not be substituted for an undamaged one.
Contestants are encouraged to have close family/friends present to watch the Trolley Dash but they must watch from behind the store entrance/allocated area so as not to impede the Trolley Dash. Names of those attending to support the contestant will need to be confirmed in advance by emailing enquiries@qdstores.co.uk with ‘QD Win Christmas’ in the subject line. The confirmed guest list will be used by the security team to sign people in and out of the stores, as the Trolley Dashes will take place outside of normal opening hours. Any supporter whose name has not been provided in advance will not be permitted entry.
Winners of the QD gift vouchers will be notified and sent their prize via email. The winner will be supplied with an online gift voucher code or an in-store gift voucher redemption code depending on their location and proximity to a QD store.
If no email address is available, QD gift voucher winners will be notified by phone and the QD gift vouchers will be made available for collection at their nearest QD store. ID will be required to collect the gift voucher prize.
Winning gift vouchers will either be redeemable in QD branches or valid to spend online at QualityDiscounts.com, as specified. Vouchers will be redeemable from the issue date of Sunday 29th October 2017 until Saturday 16th December 2017.
All QD gift voucher prizes are non-exchangeable, non-transferable and are not redeemable for cash or other prizes.
Any travel and/or associated travel costs to attend a Trolley Dash event, at any store, or to collect a prize voucher, is the responsibility of the Contestant.
Unless otherwise stated, all taxes, insurance, fees and surcharges on any prize are the sole responsibility of the winner.

All winners shall be required to take part in promotional activity related to the Free Prize Draw and the winners shall participate in such activity on the Promoter QD’s reasonable request. The winners consent to the use by QD, and its related companies, both before and after the closing date of the Free Prize Draw for a reasonable amount of time, of the winners’ voices, images, photographs and names for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites and social media hosted by QD and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Free Prize Draw, all entrants consent to the same.
The Promoter reserves the right to refuse a prize to any participant or to disqualify a Participant who breaches any of these Terms & Conditions or who acts in such a manner that, in the Promoter’s sole discretion, tends to bring the Promoter or its brand into disrepute.
QD shall use and take care of any personal information supplied as described in its privacy policy, a copy of which can be viewed on the QD website at http://www.qdstores.co.uk/static/privacy-policy.html in accordance with data protection legislation.
By entering the Free Prize Draw, you agree to the collection, retention, usage and distribution of your personal information by QD Stores, as the Promoter, in order to process and contact you about your entry, and for the purpose outlined in the final bullet point.
By entering the Free Prize Draw, you also give permission for the QD Commercial Holdings Group to contact you by email or SMS for marketing purposes. Your details will not be passed on to any third parties. The option to opt out of any future marketing communications will be provided.
The surname and county of the final Trolley Dash Contestants and Gift Voucher Winners can be obtained after Monday 8 January 2018 by sending a stamped addressed envelope to the following address: QD Stores, ‘QD Win Christmas’ Winners, Westbridge House, Holland Street, Hyson Green, Nottingham NG7 5DS.


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