Terms & Conditions

Our Promise To You!

QD Stores promises to treat all of its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don't hesitate to contact us here (9:00 am to 5pm Mon to Fri (excluding bank holidays)

QD Stores have a network of stores across East Anglia, each stocking a wide range of items from leading brands and manufacturers. This enables us to purchase from the manufacturer in large volumes, achieving the best discounts possible, which we then pass on to you, giving you the customer the best possible prices. We operate a fully automated order, process, and dispatch system that ensures orders received before 12 noon GMT are dispatched the same day when an express delivery service has been selected. Should you require any further details or advice on any of our products please CONTACT US.

We take pride in this website and hope you enjoy your online shopping experience with us.



      If you do not agree with any of the Terms of Use, please do not use this site. QD Stores reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.  This site is owned by QD Commercial Group Holdings Ltd, a U.K. company with a principal place of business located at:

      Cherry Lane House
      112 Barrack Street
      NR3 1TX.

  • Welcome to QD Stores Online 

    • QD Stores provides our service to you subject to the following conditions. If you purchase online at www.qdstores.co.uk, you accept these conditions.

  • Customer Information - Terms of Sale 

    • The following terms and conditions of sale constitute a binding agreement between QD Stores and its customers which applies to all purchases made on the QD Stores website. The QD Stores website is an e-commerce website wholly owned by QD Commercial Group Holdings Ltd. We remind customers that these terms and conditions do not affect their statutory rights. Please read them carefully, you may print a copy for future reference. By printing, you agree not to change these Terms of Sale presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect. We reserve the right to add, suspend, cancel, remove or otherwise modify any of our offers without further notice. Orders placed by you via our website are on the basis of these Terms and Conditions and are subject to acceptance by delivery of the goods to you. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order. Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

  • Making a Purchase 

    • Ordering online from QD Stores is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards, we also accept payments from PayPal. Just add the required items(s) to your shopping basket and follow the prompts displayed. Your acceptance of these Sale Terms by clicking on the "confirm order" button represents an offer of contract from you only; it is not binding until accepted by us. Any errors or omissions in any sales literature, dispatch note, invoice or other documentation, or any information issued by us from time to time shall be subject to correction without liability on our part. The responsibility is Yours for ensuring the accuracy of any order submitted by you, and for the giving of such information as is necessary relating to the Sale Terms and delivery, enable us to deliver the goods to the billing address notified by You. Your goods will follow accompanied by a dispatch note issued to you.

  • Gift Cards 

    • Gift cards are only redeemable against goods purchased at QD Stores. This gift card can also be redeemed against goods purchase in-store or online at www.qdstores.co.uk. This card cannot be used at any in-store café, restaurant, or concession. This card cannot be exchanged for cash. No change will be given where a sales transaction is for an amount less than the balance on the card but the balance may be applied to future purchases. The gift card is valid for a period of 12 months from the card issue date. If the gift card is not used within 12 months from the date of issue, the card will expire and the balance will be forfeited. Gift card balance can be checked in-store- just ask a member of staff on the till. Lost, stolen or damaged cards cannot be replaced so please look after this card just like cash. For full terms and conditions, please visit www.qdstores.co.uk/giftcards
      Placing Orders
      By our terms, you must be 18 or over to place orders (make a contract) with QD Stores and agree to our Order Cancellation & Refund Policies here. Falsifying this document is a serious offense; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.

  • Pricing 

    • Retail selling prices include value-added tax where applicable, at the U.K. standard rate. This is not a TAX invoice. We are constantly 'price checking' all major competitors to keep the prices low, to give you the customer great service and value. We reserve the right to change our product's prices at any time without further notice.

  • Electronic Communications 

    • When you visit QD Stores or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  • Accuracy of Information 

    • QD Stores takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers however, errors may occur. If you require further information on products etc. we recommend you contact us here where we will endeavor to answer your questions. 

      The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at the time of right. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. We welcome your comments regarding our merchandise and services, including our Internet site. However, any notes, messages, guest book postings, ideas, suggestions, or other material which you submit to QD Stores will become the property of QD Stores and QD Stores shall be entitled to use any kind and nature of the material which you submit for any type of use forever including in any media whether now known or hereafter devised, including for promotional and advertising purposes, without compensation to you of any kind.

      You agree to indemnify QD Stores, its respective shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs, or expenses, including reasonable legal fees, resulting from your breach of any of these terms and conditions.

  • Copyright 

    • Material from www.qdstores.co.uk, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property QD Stores or its content suppliers and protected by the UK and international copyright laws. The compilation of all content on this site is the exclusive property of QD Stores and protected by the UK and international copyright laws. All software used on this site is the property of QD Stores or its software suppliers and protected by the United Kingdom and international copyright laws.

  • Copyright Complaints 

    • QD Stores and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement or contact us here with your complaint.

  • Risk of Loss 

    • All items purchased from QD Stores are made pursuant to a shipment contract. This means that the risk of loss and title for such items only passes on to you upon delivery by our chosen carrier.

  • License and Site Access 

    • QD Stores grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of QD Stores. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of QD Stores. 

      You may not frame or utilize framing techniques to enclose any trademark, The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of QD Stores, its affiliates, and others, logo, or other proprietary information (including images, text, page layout, or form) of QD Stores -Online and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing QD Stores' name or trademarks without the express written consent of QD Stores. Any unauthorized use terminates the permission or license granted by QD Stores. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of QD Stores so long as the link does not portray QD Stores, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any QD Stores logo or other proprietary graphic or trademark as part of the link without express written permission.


    • The materials in this site and any third-party sites are provided "as is" and without warranties of any kind, either express or implied. Except for product warranties shown in text for select merchandise, QD stores, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. QD stores do not warrant that the materials will be accurate, reliable or error-free, that defects will be corrected, or that this site, or the server that makes it available, are free of viruses or other harmful components. QD stores do not warrant or make any representations regarding the use or the results of the use of the materials in this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise.
      The material that you read in the QD Stores site is provided solely for entertainment, promotional, and commercial purposes.

  • Applicable Law 

    • QD Stores makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U.K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise from the common carrier.

  • Disputes 

    • Any dispute relating in any way to your visit to a QD Store or to products you purchase through QD Stores shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate QD Stores intellectual property rights, QD Stores may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

  • Your Account 

    • If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. QD Stores does not sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use QD Stores only with the involvement of a parent or guardian. QD Stores and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

  • Trolley Dash Terms & Conditions 

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