Important Delivery Information

  • Delivery Locations 

    • We deliver to the entirety of the United Kingdom for most of our products offering a variety of shipping options. Some products are not available for delivery to certain areas, if a product has a delivery location restriction this is usually displayed on the product information page.

  • Delivery Charges 

    • Our delivery charges are estimated on the basket page until you confirm the delivery location during the checkout process. The delivery charge is dependent upon the delivery service selected, the number of parcels that are required to ship your order, the weight of the products in your order and the delivery location.

  • Delivery Services 

    • We offer a variety of shipping options from next day to economy delivery services. Please note that not all delivery services are available to all areas. Occasionally we need to alter the delivery timescales published.

      The delivery timescale displayed on the basket page is provided as an delivery date estimate only.

  • Deliveries On Pallets 

    • Before placing an order using a Pallet delivery we advise you read the delivery guidence below:

      We can only deliver to a kirbside location, drivers are not permitted to enter your premises.

      We can only deliver to ground level locations with a solid surface that can facilitate a pump truck.

      We are unable to deliver pallets on steep inclines or gravel drives.

  • Order Tracking 

    • For most of the products we deliver directly, we will send an order tracking link once your order has been despatched. If the delivery option when you ordered was "Direct From The Supplier" at this time unfortunately we are unable to offer order tracking.

  • Missed Delivery & Lost Parcels 

    • Before contacting our customer service team we advise you re-check your order tracking link within the despatch confirmation email for the latest update. If you have received missed delivery card please contact the local delivery depot using the information provided or using the links below.

  • Royal Mail Parcels 

    • Parcels being delivered by Royal Mail are usually held at the sorting office for 18 days before being returning to us. You can can either collect from your local sorting office here or arrange redelivery free of charge on the Royal Mail site here

  • DPD Parcels 

    • Parcels being delivered by DPD are usually held at the depot for 5 days before being returned to us. You can either collect from the local depot or rearrange delivery for free of charge here

  • Do your shops stock all the items that are available online? 

    • Not always.  Our store sizes vary from town to town and the range available on the website also contain products exclusive to the website, as well as items that are too large to be carried home from stores. If you're making a special trip for something, please give the store a call first to check they have it in stock - we wouldn't want you to have a wasted journey. You can find the telephone number for your nearest store in our Store Locator

  • DX Parcels 

    • Parcels being delivered by DX are usually held at the depot for 5 days (find your local depot here) before being returned to us. You can usually collect from most DX local depots or rearrange delivery for free of charge here.

  • Parcel Force Parcels 

    • Parcels being delivered by Parcel Force are usually held at the depot for 20 days before being returned to us. You can rearrange delivery for a charge paid to Parcel Force or collect at post office or local depot here.

  • Delivery Address Amendments 

    • Unfortunately we are unable to offer delivery address or product amendments once you have placed your order.

  • Delivery Exclusions 

    • We are unable to deliver to PO boxes or to shipping agents for onward shipping outside of the United Kingdom.

  • Adverse Weather Conditions 

    • During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible.

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