Delivery

DELIVERY TO A UK ADDRESS


Standard delivery

Free UK Mainland delivery on all furniture £150 and over from qdstores.co.uk

This is subject to availability, and excludes gift vouchers, international delivery destinations, and premium delivery services.

Delivery charges are based on the weight of the product and you will be quoted a delivery price at the point of ordering.

All our delivery options are available to Mainland England, Wales and parts of Scotland. We can deliver to the following areas at an additional cost. Please note that deliveries to these areas may take a little longer than advertised in our delivery schedule

  • Isle of Wight
  • Isle of Man
  • Isle of Scilly
  • Scottish Highlands
  • Grampians
  • Northern Ireland

(Please note that we do not deliver to Channel Islands, Shetland Isles, Europe or worldwide.  BFPOS can be delivered to on request).

Please see the delivery map for full details.

 

Free Furniture Delivery*

We offer a hassle free home delivery guarantee for selected furniture products over £150. We will arrange with you a suitable delivery time, deliver to a room of your choice and dispose of the packaging (service exclusions apply*).

Service Exclusions* : The product information page on the website will show if a product is eligible for free delivery for orders placed on our website, a full range of product is shown hereThe delivery to a room of your choice and disposal of the packaging (refered to as an enhanced delivery service) is subject to this delivery service booking slots being available. You can check the availability of the extended delivery service by calling us or emailing customercare@qdstores.co.uk prior to placing your order.

From time to time we may not be able to offer this enhanced delivery service i.e. when we have a furniture promotion running or peak times throughout the year. This enhanced delivery service only applies to deliveries made to the following postcodes beginning with;

AL, CB, CV, CO, CM, DN1 to DN12, DN14 to DN22, DN31 to DN41, DN55, HP, HU1 to HU18, HU20, IP, LE, MK, NG, NN, NR, LE1 to LE6, LE8 to LE10, LE17 to LE19, LE21, LE87, LN, LU, PE, RM, S1 to S14, S17 to S18, S20 to S21, S25 to S26, S32 to S33, S35 to S36, S40 to S45, S49, S60 to S66, S70 to S75, S80 to S81, S96 to S99, SG, SS, WF1 to WF17, YO25 and YO43.

Our delivery team will call you in advance to book a suitable day and if applicable a time slot for delivery, the delivery will be made between Monday to Friday (subject to delivery slot availability). For orders placed in-store, the store team will confirm a delivery date and time slot (subject to delivery slot availability) prior to delivery.

 

Charges & Options

We constantly strive to update and improve our delivery services to offer you competitive rates and secure delivery. The contents of your order and your delivery address area will determine which delivery services are used.

Please note we do not deliver to Post Office boxes, and can only deliver to some BFPOs.  Please contact us prior to purchase for full details.

 

By Telephone 0344 770 0580
Call our Customer Service team on any time between:

8am - 9pm Monday - Friday

8am - 7pm Saturdays and Bank Holidays

9am - 7pm Sundays

(Please refer to your service provider for call charges.)

 

Delivery charges and service options will be presented at the checkout stage.

There may be occasions where an item that you have ordered is temporarily out of stock. We will endeavour to notify you via e-mail or contact you by phone within 24 hours of any out of stock items.

If you've ordered items that show delivery usually within 7 working days or items with a delivery time of 2 weeks or more, we'll call you to discuss delivery, unless we've given you the option to select a delivery date during checkout.

We can't guarantee delivery within our usual timescales to a small number of remote rural areas. See the section on Delivery exceptions for more details.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

 

 

WHERE DO QD DELIVER?

All our delivery options are available to Mainland England, Wales and parts of Scotland. We can deliver to the following areas at an additional cost. Please note that deliveries to these areas may take a little longer than advertised in our delivery schedule

  • Isle of Wight
  • Isle of Man
  • Isle of Scilly
  • Scottish Highlands
  • Grampians
  • Northern Ireland

(Please note that we do not deliver to Channel Islands, Shetland Isles, Europe or worldwide.  BFPOS can be delivered to on request).

 

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