Delivery

 

WHERE DO QD DELIVER?

Delivery Zones

 

Delivery Charges

Please note the delivery price on the website basket should be treated as a delivery charge estimate as you have not yet provided a delivery location at this stage of the checkout process. Once you have provided your delivery address you will be presented with the 'actual delivery options and delivery costs' either within the website payment page or via PayPal.

 

Standard delivery

This is subject to availability, and excludes gift vouchers, international delivery destinations, and premium delivery services. Delivery charges are based on the weight of the product and you will be quoted a delivery price at the point of ordering. All our delivery options are available to Mainland England, Wales and parts of Scotland. We can deliver to the following areas at an additional cost; Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians and Northern Ireland. Deliveries to these areas may take a little longer than advertised in our delivery schedule.

Please note some products are stocked in differant warehouse locations around the United Kingdom as such orders with more than one product could be shipped at differant dates but should be delivered by the date stated at the basket stage of the website.

 

Delivery Schedule - The delivery table below applies to mainland England and Wales.

Service Price Couriers & Services Used Timescale
Working Days
Tracked
Service
Order
Cut Off
Delivery
Days
Delivery
Window
Max Weight
Supersaver

From £3.49, orders under £10 from £5.95

From £8.95, orders under £10 from £9.95

From free with £250 spend (Indoor Furniture) otherwise from £9.95 see Furniture Delivery for delivery postcode exclusions and limitations.

From £8.95 (Garden Gates & Fencing) or £20 if 2 units or less being orders

From £20 (Garden Buildings)

Royal Mail - Packet 48

XDP - Economy

QD - Home Delivery

 

Mercia Logistics

Mercia Logistics

3 - 5 Days

3 - 5 Days

7 - 28 Days

 

7 - 28 Days

7 - 28 Days

No Noon

Mon-Sat

Mon-Fri

Mon-Fri

 

Mon-Fri

Mon-Fri

 

8am to 6pm

8am to 6pm

7am to 6pm

 

7am to 7pm

7am to 7pm

0 to 1kg

30 to 50kgs

Any Weight

 

Any Weight

Any Weight

Standard

From £3.95, orders under £10 from £6.95

From £6.95, orders under £10 from £8.95

From £39.95

Royal Mail - Packet 24

DPD - Two Day

XDP - Two Man

2 - 4 Days

2 - 3 Days

3 - 5 Days

No

Yes

Yes

Noon

Mon-Sat

Mon-Fri

Mon-Fri

8am to 6pm

1 to 2kgs

2 to 30kgs

30 to 100kgs

Express

From £4.95, orders under £10 from £7.95

From £7.95, orders under £10 from £9.95

From £11.95, orders under £10 from £13.95

From £18.95 (Garden Gates & Fencing) or £30 if 2 units or less being orders

From £30 (Garden Buildings)

Royal Mail - 48 Tracked

DPD - Next Day

XDP - Overnight

Mercia Logistics

Mercia Logistics

2 - 5 Days

1 - 2 Days

1 - 3 Days

7 - 28 Days

7 - 28 Days

Yes

Yes

Yes

No

No

Noon

Mon to Sat

Mon to Fri

Mon Fri

Mon-Fri

Mon-Fri

8am to 6pm

8am to 6pm

8am to 6pm

7am to 7pm

7am to 7pm

0 to 2kgs

2 to 30kgs

30 to 50kgs

Any Weight

Any Weight

Saturday

From £13.95

From £24.95

DPD - Saturday

XDP - Saturday

1 - 7 Days Yes Noon Mon to Fri 8am to 6pm

2 to 30kgs

30 to 50kgs

 

Service Exclusions

We are unable to deliver to Channel Islands, Shetland Isles, Europe or worldwide. BFPOS can be delivered to on request,please see the delivery map above for full details.

 

Furniture Delivery Exclusions & Limitations - We offer a hassle free home delivery guarantee for selected furniture products over £250*.

This service is applies to the following furniture ranges only; selected Cotswold Oak, Dovetale OakHolkham OakKansas OakLondon & MilanOakham Oak and Rustic Oak We will arrange with you a suitable delivery time, deliver to a room of your choice and dispose of the packaging (service exclusions apply*).

Free Furniture Delivery Service Exclusions* : The product information page on the website will show if a product is eligible for free delivery for orders placed on our website, a full range of product is shown here. The delivery to a room of your choice and disposal of the packaging (refered to as an enhanced delivery service) is subject to this delivery service booking slots being available. You can check the availability of the extended delivery service by contacting us here prior to placing your order. From time to time we may not be able to offer this enhanced delivery service i.e. when we have a furniture promotion running or peak times throughout the year. This enhanced delivery service only applies to deliveries made to the following postcodes beginning with; AL, CB, CO, CM, HP, IP, LE13 to LE16, LU, MK, NN, NR, PE, RM, SG and SS. Our delivery team will call you in advance to book a suitable day and if applicable a time slot for delivery, the delivery will be made between Monday to Friday (subject to delivery slot availability).Deliveries charges and timescales outside of the above postcodes are shown in the basket page of the website prior to placing the order.

For orders placed in-store, the store team will confirm a delivery date and time slot (subject to delivery slot availability) prior to delivery. 

 

Charges & Options

We constantly strive to update and improve our delivery services to offer you competitive rates and secure delivery. The contents of your order and your delivery address area will determine which delivery services are used. Please note we do not deliver to Post Office boxes or to shipping agents for onward shipping outside of the United Kingdom. We can only deliver to some BFPOs. Please contact us prior to purchase for full details. Delivery charges and service options will be presented at the checkout stage. There may be occasions where an item that you have ordered is temporarily out of stock. We will endeavour to notify you via e-mail or contact you by phone within one working day of any out of stock items. If you have ordered items that show delivery usually within 7 working days or items with a delivery time of 2 weeks or more, we'll call you to discuss delivery, unless we have given you the option to select a delivery date during checkout. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. See the section on Service Exclusions above for more details. 

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