Terms and Conditions

Our Promise To You!

qdstores.co.uk promises to treat all its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don't hesitate to contact us on 0844 8484 191 or email mailto:info@lqdstores.co.uk.
Here you can read about our services, terms and conditions, Special Offers, customer privacy statement, and in case you should need it our complaint procedures.
Our aim is to run a friendly, efficient business, with good stock levels and all items in stock being sent out by return of post.
QD Stores has a network of stores, each stocks a massive range of items from leading manufacturers. All of the above enables us massive buying power, giving you the customer the best possible prices. We operate a fully automotive order, process and dispatch system that ensures orders received before 3 pm GMT are dispatched the same day. Should you require any further details or advice on any of our products please email info@qdstores.co.uk. We take pride in this web site and hope you enjoy your On-line shopping experience with us.

LEGAL TERMS & CONDITIONS OF USE OF THE SITE - PLEASE READ CAREFULLYBY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
If you do not agree with any of the Terms of Use, do not use this site.
QD Stores reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.
This site is owned by QD Stores Ltd, a U.K company with a principal place of business located at, 1, Cherry Lane, Norwich, Norfolk, NR3 1WA.

Welcome to QD Stores Online
QD Stores provides our service to you subject to the following conditions. If you visit or shop at QD Stores or http://www.qdstores.co.uk/, you accept these conditions. Please read them carefully. In addition, when you use any current or future QD Stores services or visit or purchase from any of QD Stores, whether or not included in the QD Stores web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Customer Information - Terms of Sale
The following terms and conditions of sale constitute a binding agreement between QD Stores and its customers which applies to all purchases made on the QD Stores web site. The QD Stores web site is an e-commerce site wholly owned by QD Stores Ltd. We remind customers that these terms and conditions do not affect your statutory rights. Please read them carefully, you may print a copy for future reference. By printing you agree not to change these Terms of Sale presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Making a Purchase
Ordering online from QD Stores is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards. Just add the required items(s) to your shopping basket and follow the prompts displayed. Your acceptance of these Sale Terms by clicking on the "confirm order" button represents an offer of contract from you only; it is not binding until accepted by us. Any errors or omissions in any sales literature, despatch note, invoice or other documentation or any information issued by us from time to time shall be subject to correction without liability on our part. The responsibility is Yours for ensuring the accuracy of any order submitted by you, and for the giving of such information as is necessary relating to the Sale Terms and delivery, enable us to deliver the goods to the billing address notified by You.
 Your goods will follow accompanied by a dispatch note issued to you.
Placing Orders
By our terms, you must be 18 or over to place orders (make a contract) with QD Stores. Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.
Volatile Substances / Solvents / Butane
By our terms, you must be 18 or over to order items that contain Volatile Substances / Solvents / Butane from this site. Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.

Offensive Weapons and Knives
By our terms, you must be at least 18 to order bladed items from this site. Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.
Payments are accepted on all major credit or debit cards via our secure server. All prices quoted for products are priced in pounds sterling including all taxes at current rates. Price excludes delivery to your billing address but is clearly shown before you checkout. An invoice giving a description of the goods purchased and the price paid including VAT will be supplied.

Pricing
Retail selling prices include value added tax where applicable, at the U.K. standard rate. This is not a TAX invoice. We are constantly 'price checking' all major competitors to keep the prices low, to give you the customer great service and value.
Electronic Communications
When you visit QD Stores or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Accuracy of Information
QD Stores takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers however, errors may occur. If you require further information on products etc. we recommend you contact us on 0844 8484 191 or by email to info@qdstores.co.uk where we will endeavour to answer your questions.
The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of rights. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. We welcome your comments regarding our merchandise and services, including our Internet site. However, any notes, messages, guest book postings, ideas, suggestions, or other material which you submit to QD Stores will become property of QD Stores and QD Stores shall be entitled to use any kind and nature of material which you submit for any type of use forever including in any media whether now known or hereafter devised. including for promotional and advertising purposes, without compensation to you of any kind.
You agree to indemnify QD Stores, it's respective shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable legal fees, resulting from your breach of any of these terms and conditions

Copyright
Material from http://www.qdstores.co.uk/, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property QD Stores or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of QD Stores and protected by U.S. and international copyright laws. All software used on this site is the property of QD Stores or its software suppliers and protected by United Kingdom and international copyright laws.

Copyright Complaints
QD Stores and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email info@qdstores.co.uk with your complaint.

Risk of Loss
All items purchased from QD Stores are made pursuant to a shipment contract. This means that the risk of loss and title for such items only passes on to you upon delivery by our chosen carrier.

License and Site Access
QD Stores grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of QD Stores. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of QD Stores. You may not frame or utilize framing techniques to enclose any trademark, The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of QD Stores, its affiliates, and others, logo, or other proprietary information (including images, text, page layout, or form) of QD Stores -Online and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing QD Stores name or trademarks without the express written consent of QD Stores. Any unauthorized use terminates the permission or license granted by QD Stores. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of QD Stores so long as the link does not portray QD Stores, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any QD Stores logo or other proprietary graphic or trademark as part of the link without express written permission.

DISCLAIMER
THE MATERIALS IN THIS SITE AND ANY THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. EXCEPT FOR PRODUCT WARRANTIES SHOWN IN TEXT FOR SELECT MERCHANIDSE, QD STORES, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. QD STORES DOES NOT WARRANT THAT THE MATERIALS WILL BE ACCURATE, RELIABLE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. QD STORES DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR IN LINKED SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
The material that you read in the QD Stores site is provided solely for entertainment, promotional, and commercial purposes.
Applicable Law
QD Stores makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U.K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise from the common carrier.

Disputes
Any dispute relating in any way to your visit to a QD Store or to products you purchase through QD Stores shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate QD Stores intellectual property rights, QD Stores may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. QD Stores does not sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use QD Stores only with involvement of a parent or guardian. QD Stores and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content
All communication, being images, comments, suggestions, are to be emailed to info@qdstores.co.uk.

Privacy Policy or CUSTOMER PRIVACY STATEMENT
QD Stores uses the information supplied by you through the ordering/registration page to process and fulfill your order. We may also use it to tell you about changes to our services, inform you of special offers and new product offerings that we think may be of interest to you. If you do not wish to receive this information from us in the future please uncheck the box on the order form. If you purchase an extended warranty, your details will be passed to QD Stores, for the purpose of administering the warranty. Unless the law requires it this information will not be supplied to any other third party. Should you have any questions you wish to ask concerning your privacy please contact us.

Privacy Agreement
Our policy is to respect the privacy of our customers at all times. We are registered under the UK Data Protection Act and comply with the terms. Information is collected lawfully and in accordance with the Data Protection Act 1998. We store name, address and credit card details. We do not store the three digit security card from the rear of the card. The data is stored by electronic and paper form.

Automatic Information
Data about your activity while visiting our website is automatically provided to QD Stores when you enter the site. It is used by us, in non-personally-identifiable form for internal purposes such as analyzing how our customers shop and what types of merchandise they find most interesting. E-mail addresses and other personally identifying data is known only when voluntarily submitted or posted to us. QD Stores uses personally identifying data, which you provide to us, to tell you about carefully screened products we feel may be of interest to you. If, at any point, you no longer wish to receive communications from QD Stores please forward such request to us at info@qdstores.co.uk. In addition, we will use your e-mail address and other personally identifying information to respond to you when you make contact with QD Stores. We respond to e-mail from visitors who have contacted us for specific purposes such as making a product inquiry. We may also use the shipping and payment addresses of our customers to send them communications from other QD Group Trading companies or similar direct mailings. If you have any questions regarding our privacy and security policy, please contact us by e-mail at info@qdstores.co.uk.

Website and Credit Card Security
QD Stores. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed contact us on 0844 8484 191 or email info@qdstores.co.uk.

The Law that Governs this Web Site
This agreement is governed by and shall be construed in accordance with English law, the principal place of business of QD Stores, without giving effect to any principles of conflicts of law. You agree to bring any claims against QD Stores exclusively in the English courts. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed sever able from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Limitation of Liability
QD Stores is not responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special, or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the site or from the use of, or the inability to use, the materials on the site. You specifically agree that QD Stores is not liable for any defamatory, offensive, or illegal conduct of any user.

COMPLAINTS
In the unlikely event that you should have a complaint about any aspect of our service, please contact us on 0844 8484 191 or email info@qdstores.co.uk.
All complaints will be acknowledged - and usually dealt with and resolved - within five UK working days - often within 48 hours. We take all complaints seriously, so much so that they are handled personally by our dedicated staff. All complaints are used as a source of information to help us continue to improve our service levels.

Recycle Batteries... a WEEE Directive Supporting recycling for a better tomorrow

 

The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, QD Stores LTD are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to any of our business premises in person (please do not post). All store locations can be found by visiting storefinder.asp.

Alternatively, you can find your local waste portable battery recycling facility at recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

What is a portable battery?

Portable batteries include AA/AAA cells, button cells, mobile phone and laptop batteries. Products that use these include:

• hearing aids
• portable cameras
• toys
• watches
• hand held vacuum cleaners
• electric toothbrushes

Please note, we are unable to accept industrial or automotive batteries. Contact your supplier or local authority for details about how to recycle these products.

Why should we recycle old batteries?

This will reduce hazardous waste (cadmium and lead) going to landfill and help reduce the toxins that can cause harm to the environment. By the year 2016 we hope to reduce the amount of batteries going into landfill by 45%

How can you recycle your old batteries

When the bin is full we will arrange for the discarded batteries to be collected by a licensed contractor who will then recycle them You can also recycle batteries at many Household Waste & Recycling Centres (HWRCs). Type your postcode into the recycle-more bank locator to find where you can recycle your batteries.

You can now recycle your old electricals with us.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

On-line Purchases

The QD group offer to take back your old electrical products in exchange for you purchasing from us an equivalent new item. The items may be different products but must perform the same function. Examples of equivalent items would be an old toaster (wherever purchased) for a new toaster, or an old VCR for a DVD player/recorder. Customers will be permitted a 28-day period after sale to return their old item (please note that a copy of the original delivery note or invoice must accompany the returns). So all you have to do is post your old electrical item back to us. The delivery address can be found on your delivery note or invoice Please Note returns of this nature are at your own expense.

High Street Purchases

All stores within the QD group offer free in-store take back of your old electrical products in exchange for you purchasing from us an equivalent new item. The items may be different products but must perform the same function. Examples of equivalent items would be an old toaster (wherever purchased) for a new toaster, or an old VCR for a DVD player/recorder. Customers will be permitted a 28-day period after sale to return their old item (please note that a receipt must be shown at point of return). So all you have to do is take your old electrical item to the till area along with your equivalent new purchase or proof of purchase (i.e. receipt) and we will take the item from you. All store locations can be found by visiting www.qdstores.co.uk/corporate/storefinder.asp.

What happens to the old appliances?

Once in our possession we will arrange for the old electrical appliance to be collected and recycled by an approved contractor. If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.